HOSTING POLICIES
(Terms of Service (TOS) and
Authorized Use Permit (AUP))
The Basics (but not limited
to) in plain English:
1. Nothing illegal! - no illegal
spamming, illegal pornography,
unsolicited email (opt-ins are
ok), warez, serial numbers,
cracks, codes, stolen MP3's
etc...
2 . No Server abuse.
3 . We bill monthly or Annually
by PayPal and 2CheckOut.
4 . If you violate any of the
above or below policies,
ArrowTeck Services will cancel
your account (we always contact
you first).
5 . You lose your 30 day money
back guarantee if you violate
any of the above or below
policies.
The Legal Version
Authorized Use Policies (AUP)
(for all accounts)
ArrowTeck.com (ArrowTeck
Services) has certain ethical,
legal and moral responsibilities
consisting with the use of its
servers and equipment involved
in the services of web site
hosting, marketing and design.
ArrowTeck Services reserves the
right to suspend, deny or cancel
a subscriber's access to any or
all services provided by
ArrowTeck Services whenever
ArrowTeck Services decides the
services it has rendered have
been inappropriately used. Use
of ArrowTeck Services
constitutes acceptance and
agreement to our policies.
Web Site, Server, and Network
Content/Use Provisions
(for all accounts) All
services provided by ArrowTeck
Services and its underlying
service providers may be used
for lawful purposes only.
Transmission, storage, or
presentation of any information,
data or material in violation of
any United States federal, state
or city law is prohibited. This
includes, but is not limited to:
copyrighted material, material
we judge to be threatening or
obscene, material protected by
trade secret and other statutes,
material that would cause harm
to minors, threats and
harassment, forgery, fraud,
unfriendly network disruptions,
and distribution of viruses. The
subscriber agrees to indemnify
and hold harmless ArrowTeck
Services from any claims
resulting from the use of the
service which damages the
subscriber or any other party.
The subscriber also agrees that
ArrowTeck Services may disclose,
without subscribers consent, any
and all information related to
the subscriber and their service
with ArrowTeck Services to any
law enforcement agent who makes
a written request.
ArrowTeck Services is not
responsible for any material
input by anyone other then
ArrowTeck Services and/or posted
to the ArrowTeck Services
network by anyone other then
ArrowTeck Services. This
includes the content and links
on websites hosted by ArrowTeck
Services. ArrowTeck Services
disclaims any liability and
responsibility relating to
inappropriate use or
inappropriate content of
anything hosted by ArrowTeck
Services that ArrowTeck Services
did not solely create and post
to the ArrowTeck Services
network.
Pornography is prohibited on
any ArrowTeck Services server.
ArrowTeck Services will be the
sole arbiter as to what
constitutes a violation of this
provision but in general if its
legal for all ages to see, its
ok, if you have to be 18 or 21
to view, then its not ok.
ArrowTeck Services also reserves
the right not to host sites that
it considers, in its sole
discretion, to be religiously or
racially offensive or
inflammatory. ArrowTeck Services
will not host warez sites or
anything related to, promoting,
or offering warez, serial
numbers, cracks, illegal mp3's
or anything else that would
considered illegal by the laws
governing the citizens of the
United States and the state of
Wisconsin and the city of New
Holstein, Wisconsin.
Sending unsolicited email,
hosting a website that is listed
in an unsolicited email,
providing dns service for an
unsolicited email service are
all prohibited on the ArrowTeck
Services Network. Opt-in lists
are acceptable.
With the few exceptions
listed above and below, we
support the uncensored flow of
information and ideas over the
internet. We do not actively
monitor the information that our
subscribers transmit and
receive, however, we do react
immediately to any alleged
violations of any of our
policies in which case we
reserve the right to monitor
anything on our network and any
packet of information that
traverses our network.
Bandwidth usage for dedicated
and collocated servers: (for
dedicated and collocation
accounts) Subscriber agrees to
pay for all bandwidth they use
that is above the amount
included in their package, at
the current rate which is listed
on ArrowTeck Services's
dedicated server page.
Subscriber may elect to have
their bandwidth capped at any
amount at their choice, or they
may elect to have no cap and
simply pay for the additional
bandwidth used above what is
included in subscribers package.
Background-running Programs:
(for virtual accounts) We may
allow programs to run
continuously in the background.
These are considered on an
individual basis and an extra
charge may be incurred based on
system resources used and
operational maintenance needed.
IP address's: (Applies to
dedicated and co-location
subscribers only, does not apply
to virtual accounts.) All IPs
that are assigned to ArrowTeck
Services's subscribers must be
used under the authorized use
stipulations within 24 hours of
being assigned the IP.
Authorized use stipulations are
taken from ARIN, the
organization that manages IPs.
There are to be no unused IP's
on ArrowTeck Services's
networks, except those in
reserve for ArrowTeck Services
to assign its subscribers on an
as needed basis. subscribers are
only allocated IPs that they
will use within 24 hours.
Subscribers are not allowed to
keep IP's in reserve.
ArrowTeck Services assigns
and allows its subscribers to
use IP addresses that are owned
or are given to ArrowTeck
Services to use. ArrowTeck
Services retains ownership of
all IPs assigned to subscribers.
Name-Based hosting must be used
where possible as per ARIN
rules.
Server Abuse Issues: (for all
accounts) Any attempts to
undermine or cause harm to
ArrowTeck Services servers or
the servers of its underlying
service providers or a
subscriber of ArrowTeck Services
or its underlying service
providers is strictly
prohibited.
Backups of accounts:
ArrowTeck Services backs up all
accounts on a daily, weekly and
monthly schedule every 24hrs.
These backups are intended for
emergency use only and are done
to help our customers from
loosing their information in
the event of a catastrophe.
ArrowTeck Services does this as
a connivance but is not
responsible for information that
is lost due to client mis-configuration
or neglect.
Neglect in client making backups
of their own account through
their CPanel is not ArrowTeck
Services fault or
responsibility.
The responsibility of making
backups of your account is
ultimately clients
responsibility and in using our
services you accept this
responsibility and acknowledge
that ArrowTeck Services can not
be held responsible for lost
information or data for any
reason.
Network Security: (for all
accounts) Subscribers are
prohibited from violating or
attempting to violate the
security of the ArrowTeck
Services network or any of its
other subscribers, and should a
violation take place, civil or
criminal liability may result.
ArrowTeck Services will
investigate any alleged
violations and cooperate fully
with law enforcement. Violations
include but are not limited to
the attempt to login to any
machine which the subscriber is
not exclusively paying for,
interfering with any service by
ddos attacking, mail bombing or
anything else that would be
detrimental to the services that
ArrowTeck Services provides,
attempting to probe or scan or
test vulnerability of any
machine on the ArrowTeck
Services network, forgeing any
IP address, and taking any
action in an attempt to receive
services that the subscriber is
not paying for. A violation of
any of the above may result in
immediate removal from the
network.
Any sub-networks or re-seller
networks of ArrowTeck Services
must adhere to all of these
policies.
Internet Access Agreement
By accessing the Internet via
ArrowTeck Services network,
Subscriber, and/or any person
using Subscriber's login
identification name, or login
identification names ordered by
Subscriber, is deemed to have
accepted the terms and
conditions contained in this
Internet Access Agreement (the
"Agreement") and shall be bound
thereby.
Definition:
"Subscriber" as used herein,
means an individual, a
corporation, or a legal entity
who incurs usage charges for the
Service for its own use or who
incurs usage charges on behalf
of a third party, i.e., a User.
"User," as used herein, means a
Subscriber who uses Service or
an individual, a corporation, or
a legal entity whose Service
usage charges are incurred by a
third party, i.e., Subscriber.
Service:
ArrowTeck Services Internet
Services (ArrowTeck Services)
will provide Subscriber and its
Users analog or digital access
to the Internet, depending on
the rate plan selected (the
"Service"), subject to
conditions generally beyond the
control of ArrowTeck Services,
including the type and condition
of the equipment (personal
computer, modem, etc.) of
Subscriber and/or its Users.
Service may be temporarily
unavailable or limited because
of capacity limitations and may
be temporarily interrupted or
curtailed due to equipment
modifications, upgrades,
relocations, repairs, and
similar activities necessary for
the proper operation of Service.
Acceptable Usage of Dial-Up
Accounts:
Subscriber and its Users agree
to use dial-up accounts solely
on an active "dial-up" basis,
meaning only as needed and in no
way on a standby or inactive
basis in order to maintain a
connection. Without limitation
of the foregoing, Subscriber and
its Users shall abide by the
following provisions regarding
usage:
A dial-up account may be used
for World Wide Web browsing,
reading or posting to Usenet
newsgroups, sending, receiving
and reading electronic mail and
transferring files via the file
transfer protocol.
A dial-up account shall not be
used to host a dedicated server
site on the Internet including
but not limited to web, mail and
ftp.
A dial-up account shall not be
accessed simultaneously by
multiple users using the same
user ID.
A dial-up account has only two
mailboxes for incoming
electronic mail unless
additional mailboxes have been
purchased.
Automated processes may not be
used such as checking e-mail or
pinging the host to maintain a
constant connection.
Inactivity Disconnect Policy:
ArrowTeck Services reserves the
right to disconnect a dial-up
account after 20 minutes of
inactivity, as detected by
ArrowTeck Services through
electronic means. This time is
approximate and subject to
change without notice in
ArrowTeck Services sole
discretion. Electronic or
mechanical means to avoid an
inactivity disconnect are
strictly prohibited. Electronic
or mechanical means include, but
are not limited to, "pinging"
the mail server, employing
electronic or software
autodialed features to maintain
an active connection or
repeatedly checking for e-mail
by auto login to the mail
server. ArrowTeck Services
reserves the right to
electronically audit connections
to enforce the above
requirements.
Access:
Service access will be provided
via a local telephone number
where available. ArrowTeck
Services is not responsible for
any toll or other charges in the
event Service access is not
provided via a local telephone
number. It is the sole
responsibility of the subscriber
to check with their local
telephone provider to ensure
they are calling a local access
number.
Price:
Subscriber shall pay to
ArrowTeck Services the charges
associated with the rate plan
selected, including applicable
taxes, 800 access charges, etc.
If Service access is not
provided via a local telephone
number, Subscriber may also be
responsible for toll or other
charges. ArrowTeck Services
reserves the right to modify the
charges upon the completion of
said terms of Agreement. All
charges are figured for 1 month
in advance and will be pro-rated
to make up the difference when
subscriber signs up for
services.
Payment:
Subscriber shall be invoiced
according the rate plan
selected. Payment will be deemed
made when received by ArrowTeck
Services.
6. Term and Termination:
This Agreement becomes effective
upon registration of
Subscriber's login
identification name and shall
remain in effect for the period
indicated in writing or email or
until terminated as provided
herein. Termination notices must
be made in writing either by
mail or fax or thru or online
client area. Subscriber is
subject to early termination
fees equaling the time left for
their subscription contract.
Credit:
There shall be no credits,
reductions, or setoff against
the charges for Service for
downtime or interruption of
Service unless such Service
interruption exceed 24 hours in
duration. ArrowTeck Services
shall provide Subscriber with a
credit equal to 1/30 of the
recurring monthly charge for
Service for each twenty-four
hour period from the time of
notice of interruption until
Service restoration, provided
Subscriber notifies ArrowTeck
Services of the Service
interruptions. No adjustments
shall be made by accumulating
periods of non-continuous
interruption. A credit allowance
will not be given for mistakes,
omissions, interruptions,
delays, errors, defects or
curtailments in the Service
caused by the negligence or
willful act of Subscriber or
others, or mistakes, omissions,
interruptions, delays, errors,
or defects caused by failure of
equipment or of Service as
described in Section 2.
Limitation of Liability:
ArrowTeck Services SHALL NOT BE
LIABLE FOR INTERRUPTION CAUSED
BY FAILURE OF EQUIPMENT OR
SERVERS NOT PROVIDED BY
ArrowTeck Services, FAILURE OF
COMMUNICATIONS, POWER OUTAGES,
OR OTHER INTERRUPTION NOT WITHIN
THE COMPLETE CONTROL OF
ArrowTeck Services, NOR SHALL
ArrowTeck Services BE LIABLE FOR
PERFORMANCE DEFICIENCIES CAUSED
OR CREATED BY SUBSCRIBER'S OR
ITS USERS' EQUIPMENT. SUBSCRIBER
AND USER HEREBY RELEASE
ArrowTeck Services FROM
LIABILITY ARISING FROM ANY
CONTENT ACCESSED VIA THE
SERVICE. ArrowTeck Services
PERFORMANCE UNDER THIS AGREEMENT
SHALL BE EXCUSED IN CASE OF
LABOR DIFFICULTIES, GOVERNMENTAL
ORDERS, CIVIL COMMOTIONS, ACTS
OF GOD, OR OTHER CONDITIONS OR
CIRCUMSTANCES BEYOND ITS
REASONABLE CONTROL. ArrowTeck
Services SHALL NOT BE LIABLE IF
CHANGES IN OPERATION OR
ALTERATION OF SUBSCRIBER'S OR
ITS USERS' EQUIPMENT, RENDER THE
SAME OBSOLETE OR OTHERWISE
AFFECT ITS PERFORMANCE. IN NO
EVENT SHALL ArrowTeck Services
BE LIABLE FOR ANY INCIDENTAL,
SPECIAL, CONSEQUENTIAL, OR
PUNITIVE DAMAGES INCLUDING BUT
NOT LIMITED TO LOSS OF PROFITS,
LOSS OF BUSINESS OR BUSINESS
OPPORTUNITY, LOSS OF USE, ETC.
THE LIABILITY OF ArrowTeck
Services FOR ACTUAL PROVEN
DAMAGES FOR ANY CAUSE
WHATSOEVER, INCLUDING BUT NOT
LIMITED TO ANY FAILURE OF OR
DISRUPTION OF SERVICE,
REGARDLESS OF THE FORM OF
ACTION, WHETHER IN CONTRACT OR
IN TORT OR OTHERWISE, INCLUDING
NEGLIGENCE, SHALL BE LIMITED TO
AN AMOUNT EQUIVALENT TO CHARGES
PAYABLE BY SUBSCRIBER UNDER THIS
AGREEMENT FOR THE SERVICE DURING
THE PERIOD SUCH DAMAGE OCCURS.
ArrowTeck Services MAKES NO
OTHER WARRANTIES OR
REPRESENTATIONS, EITHER EXPRESS
OR IMPLIED, CONCERNING THE
SERVICE, AND EXPRESSLY DISCLAIMS
WARRANTIES OF FITNESS FOR A
PARTICULAR USE OR PURPOSE, THE
WARRANTY OF MERCHANTABILITY AND
ANY OTHER WARRANTY IMPLIED BY
LAW.
Indemnity:
Subscriber and User shall
indemnify and hold harmless
ArrowTeck Services from and
against any loss, cost, claim,
liability, damage, or expense
(including reasonable attorney's
fees) to third parties, relating
to the use of the Service by
Subscriber, User, or any of
their personnel, whether or not
Subscriber or User has knowledge
of or has authorized such access
or use, including, without
limitation, claims for libel,
slander, invasion of privacy,
infringement of copyright,
patent infringement (where
Subscriber or User has used,
connected, or combined the
Service with the products or
services of others) negligence,
or tortious behavior. Subscriber
agrees to indemnify ArrowTeck
Services along with any parties
from whom ArrowTeck Services
obtains network services, and to
hold them harmless from any
claims resulting from the use of
the Service by Subscriber or its
Users that damage another party
or that violate the law.
Subscriber Responsibility:
Subscriber shall ensure that its
Users shall comply with the
terms and conditions of this
Agreement. Any access to other
networks connected to ArrowTeck
Services network must comply
with the rules of the other
networks.
Use of Service:
Subscriber and its Users agree
to abide by and comply with the
following terms and conditions:
Misuse of Service:
Subscriber and its Users shall
not use the Service to make foul
or profane expressions, to
impersonate another person with
fraudulent or malicious intent,
to contact another person as to
annoy, abuse, threaten, or
harass such other person, or for
any purpose in violation of law,
or in such a manner as to
interfere unreasonably with the
use of the Service by any
ArrowTeck Services customers.
Subscriber and its Users shall
not distribute chain letters or
"junk" mail (any unsolicited
mail of a business or commercial
nature) or engage in " Ponzi "
or "pyramid" schemes. The
Service and underlying network
may only be used for lawful
purposes. Transmission of any
material in violation of any
U.S. or state regulation is
prohibited. This includes, but
is not limited to: copyrighted
material, material which is
threatening or obscene, or
material protected by trade
secret. In addition, ArrowTeck
Services generally reserves the
right in its sole discretion to
either temporarily discontinue,
or permanently terminate
furnishing the Service upon
notice to Customer in the event
Customer uploads any information
that is libelous, defamatory or
that violates or infringes any
right of privacy of any Persons;
uploads any messages, data,
images or programs that are
indecent, obscene or
pornographic; use the facilities
and capabilities of ArrowTeck
Services to conduct or solicit
the performance of any illegal
activity or to conduct any other
activity that infringes the
rights of ArrowTeck Services or
any third party; or upload any
information, messages, data,
images or programs that is
discriminatory or otherwise
offensive as determined by
ArrowTeck Services in its sole
discretion.
b . Interference with the Right
of Third Parties :
In the event that ArrowTeck
Services receives notice from a
third party, or in the event
that ArrowTeck Services
reasonably believes, that
Subscriber's or any User's use
of the Service, either alone or
in connection with products or
services of others, constitutes
to either (1) defamation,
invasion of privacy, or unfair
competition, or (2) misuse,
misappropriation or infringement
of any patent, copyright,
trademark, trade secret or other
proprietary of intellectual
property right of such third
party, the ArrowTeck Services
shall have the right, in its
sole and exclusive option and
discretion, without prior
notification to Subscriber or to
User(s), and without limiting
any other rights or remedies
ArrowTeck Services might have or
incurring any obligation or
liability to Subscriber or to
User(s), to temporarily
discontinue or permanently
terminate, in whole or in part,
furnishing of Services to
Subscriber or to User(s).
Terms of Service (TOS)
Right To Refuse Service and
Cancel Accounts: (for all
accounts) ArrowTeck Services
reserves the right not to accept
accounts for hosting for any
reason it deems appropriate. We
also reserve the right to cancel
an account at anytime, for any
reason, other than those stated
specifically in this policy
statement, with 30 days notice.
Accounts that violate any of the
policies specifically stated
herein, including late payment
or non-payment of fees owed, may
be canceled with no notice.
Communication
(for all accounts) Our
primary means of communications
with clients, including for
billing purposes and technical
support is by e-mail. You must
supply us with your current
e-mail address so that we may
contact you at any time. We
cannot be held responsible for
not notifying you of account
cancellation if you do not
supply us with your correct and
current e-mail address. You
should check your e-mail
regularly to make sure you do
not miss an important notice.
Technical Support
(for all accounts) Technical
Support is available 24/7/365
from our website under the
Client Login Links that go to
our Clients Account Area. Login
and submit a Trouble Ticket
(also see Demo/Tutorial Links,
FAQ section and the Users
Guide). Phone Support is
available in emergencies at
920-898-9280. Email technical
support is available at support@ArrowTeck.com.
Priority is given to the Trouble
Tickets in all cases - phone
support is not given priority
except in emergencies. For all
virtual and non-virtual
accounts, tech support covers
connecting to the server, setup,
email, path, uploading files
issues and more but does dot
included troubleshooting and
editing your perl or Php or
other scripts or databases.
ArrowTeck Services can install
your scripts at $35.00 an hour.
For dedicated accounts, tech
support is limited to initial
setup, and thereafter only
network related issues - the
dedicated account holder must be
or have someone be the sysadmin
for their Server. ArrowTeck
Services will only give limited
support for Control Panel
issues, If you have this type of
problem go to the people how
made it we can not be
responsible for programming all
the different kinds of control
panels and added software out
their today.
Note: As time permits, we do
assist in technical support
beyond what is stated above
because we do want our customers
to be successful but we can not
do all things at all times.
Deactivation
(for all accounts) If any of
these terms or conditions are
not followed it will result in
grounds for account
deactivation. We reserve the
right to remove any account
without notice if any of the
terms or conditions stated
herein are violated. If such an
occurrence takes place, the fees
for that month's service will
not be refunded to the
subscriber. Fees for the entire
month are due if the account is
active even just one day during
that month.
If we deem it necessary to
cancel an account for any reason
other than those specifically
stated in this document, we will
give you a 10-day notice of
cancellation by e-mail.
ArrowTeck Services reserves
the right to make any changes to
its policies and Hosting plans,
pricing, and features offered at
any time as necessary and in no
way implies fitness of purpose
warranties. ArrowTeck Services
reserves the right to refuse
service to anyone. ArrowTeck
Services reserves the right to
determine what violates any of
ArrowTeck Services's policies.
Payment Policies
(for all accounts) All
accounts are set up on a pre-pay
basis. Setup fees are charged
for all new accounts and major
account changes and are
non-refundable. All pricing is
guaranteed for the term of
pre-payment. The subscriber is
responsible for all money owed
on the account from the time it
was established to the time that
the subscriber notifies
ArrowTeck Services in writing
for a request for termination of
services (see cancellation by
subscriber section below for
details on how to cancel). All
payment is in U.S. currency and
must be prepaid with Offline
Credit Card (Visa - MasterCard) PayPal
Payment
Services or Personal Check mailed 1
week in advance of due date.
Subscribers may prepay multiple
months in advance with a
discount applying for
prepayments of 12 months,
however, all multiple month
prepayments are non-refundable
unless ArrowTeck Services
cancels the subscribers account.
A subscriber who prepays and
then wants to downgrade their
hosting package can do so, but
will not be eligible for a
refund of any prepaid monies, or
a reduction in monthly charges
until the pre-paid period is up.
There is a $10.00 late fee
for all payments that are not on
time. This includes all credit
card payments that do not go
through as of the due date of
the monthly payment due to the
card being declined or expired,
no longer good, or any other
problem. It is the subscribers
responsibility to inform
ArrowTeck Services of any
changes in their credit card
information including expiration
dates. The subscriber authorizes
ArrowTeck Services to use
whatever means necessary to
effect payment for overdue
accounts or cancellation fees,
if any. This includes making the
charge to the subscribers credit
card, even if the subscriber
does not usually pay by credit
card. Once a service is 10 days
overdue for payment, service
will be interrupted if prior
arrangements with ArrowTeck
Services have not been made.
ArrowTeck Services reserves the
right to turn over any debts
owed to ArrowTeck Services to a
collection agency or to
attorneys in that order.
If the subscriber desires
domain name registration,
registration of a new domain
name is done through ArrowTeck
Domains. Domain Registration
fees are
paid to ArrowTeck Services and
are non-refundable.
Refunds and Disputes
(for all accounts) All
payments to ArrowTeck Services
are non-refundable. This
includes the setup-fees and all
subsequent charges. If you
dispute a charge made to your
credit card by ArrowTeck
Services and it is found that
the charge was valid, you agree
to pay ArrowTeck Services a $100
administration fee.
Transfer of Service
(for all accounts) Subscriber
shall not transfer their service
to any other person or entity
without prior written consent
from ArrowTeck Services. If
ArrowTeck Services agrees to
allow the transfer of service,
the new subscriber must agree to
the ArrowTeck Services TOS and
AUP.
Service Rates
(for all accounts) Subscriber
acknowledges that the initial
costs and specifications of the
service that the subscriber is
subscribing to have been
disclosed to the subscriber.
ArrowTeck Services reserves the
right to change pricing and
specifications of its service at
any time due to market
fluctuations, cost to provide
service, changes in cost of
hardware etc... When changes are
made to pricing or
specifications of the service
ArrowTeck Services is providing
that result in lower pricing or
in better specifications,
ArrowTeck Services will make
every effort to pass those
changes on to the subscriber,
however, in some circumstances
additional fees will apply. When
changes are made to pricing or
specifications of the service
ArrowTeck Services is providing
that result in higher pricing or
in lower specifications,
ArrowTeck Services will make
every effort NOT to pass those
changes on to the subscriber.
ArrowTeck Services is not
obligated to change the rates
and specifications of
subscribers existing service for
any reason at any time, and it
will be at the sole discretion
of ArrowTeck Services and based
on financial evaluations of what
is required to keep ArrowTeck
Services a profitable operating
company, able to provide the
highest quality services to the
subscribers.
30 Day Money Back Guarantee (MBG)
All virtual and reseller web
hosting plans (this does not
include dedicated and co-located
plans or Dial-up Internet
Services) come with a 30 day money
back guarantee. If you are not
completely satisfied within the
first 30 days, your monthly
rental will be refunded. ArrowTeck Services does not
refund setup fees. 30 day money
back guarantee does not apply to
spammers (unsolicited emailers
legal or not), adult sites, or
server abusers. Any account on
ArrowTeck Services servers that
is caught spamming (sending any
unsolicited email legal or not),
violating any of ArrowTeck
Services's hosting policies, or
abusing the server in any way
will automatically forfeit the
right to any refunds of any
monies including the MBG. Annual
pre-payments receive a discount
and forfeit their right to the
money back guarantee.
Cancellation initiated by
subscriber
(for all accounts)
Subscribers must notify
ArrowTeck.com in writing when
they wish to cancel their
accounts and must include in
that writing the date they wish
to cancel. Cancellation must be
initiated at least 30 days
before the cancellation date but
not more then 60 days before the
cancellation date requested
(after the first month of
service). Notification to
ArrowTeck Services of the
transfer of the subscribers
domain name from internic or
associated organization to
another hosting provider does
not constitute a cancellation as
these are often forged without
the subscribers knowledge. Email
is acceptable for the written
notice of cancellation to
ArrowTeck Services.
Term (length) of service
(for all virtual hosting
accounts) All hosting packages
are billed Annually.
Service Level Agreement
For dedicated and Co-location
customers only, ArrowTeck
Services guarantees 99.5%
network uptime as a general rule
excluding scheduled maintenance
and internet wide
vulnerabilities (things like
linux slapper, sql sapphire and
others that have taken large
parts of the internet down due
to things far beyond the control
of ArrowTeck Services), although
we average 99.98% uptime. Some
clients may have different
uptime agreements based on their
packages. In the event the
network uptime guarantee is not
met ArrowTeck Services will
refund 5% of the clients monthly
package amount for every 2 hours
of downtime after the guarantee
is not met, up to and not to
exceed the full monthly amount.
Network is considered
unreachable if there is 100%
packet lost between ArrowTeck
Services and its backbone
providers. ArrowTeck Services
cannot provide any guarantees
beyond its backbone providers.
Downtime is measured starting 10
minutes past notification of
network failure via our help
desk ticketing system, or by
telephoning ArrowTeck Services
in the even the NOC is not
reachable. End of the downtime
is when there is no longer 100%
packet loss between ArrowTeck
Services and its backbone
providers. Customer is
responsible to notify sales@ArrowTeck.com
within 7 days of the incident if
customer believes they are
entitled to a claim.
Indemnification
(for all accounts)
Subscribers agrees that it shall
defend, indemnify, save and hold
ArrowTeck Services harmless from
any and all demands,
liabilities, losses, costs and
claims, including reasonable
attorney's fees asserted against
ArrowTeck Services, its agents,
its subscribers, officers and
employees, that may arise or
result from any service provided
or performed or agreed to be
performed or any product sold by
subscriber, it's agents,
employees or assigns.
Subscribers agrees to defend,
indemnify and hold harmless
ArrowTeck Services against
liabilities arising out of; (1)
any injury to person or property
caused by any products sold or
otherwise distributed in
connection with ArrowTeck
Services's server; (2) any
material supplied by subscriber
infringing or allegedly
infringing on the proprietary
rights of a third party; (3)
copyright infringement and (4)
any defective products sold to
subscriber from ArrowTeck
Services's server. This means if
ArrowTeck Services is sued
because of a subscriber or a
subscriber of an ArrowTeck
Services's subscriber's
activity, the subscriber will
pay for any and all damages and
associated court costs and
attorneys fees that ArrowTeck
Services incurs.
Disclaimer
(for all accounts) ArrowTeck
Services will not be responsible
for any damages your business
may suffer. ArrowTeck Services
makes no warranties of any kind,
expressed or implied for
services we provide. ArrowTeck
Services disclaims any warranty
or merchantability or fitness
for a particular purpose. This
includes loss of data resulting
from delays, non-deliveries,
wrong delivery, and any and all
service interruptions caused by
ArrowTeck Services and its
employees. Subscriber
acknowledges that the service
that is provided can be
interrupted for reasons other
then the negligence of ArrowTeck
Services. Subscriber agrees that
ArrowTeck Services cannot be
held liable for any damages
arising from any disruption of
service that is outside the
direct and exclusive control of
ArrowTeck Services. Subscriber
also acknowledges that the
absolute limit of any liability
for anything for any reason to
any subscriber at all can never
exceed an amount equivalent to
the charges payable by the
subscriber to ArrowTeck Services
during the period in which
damages are alleged to have
occurred. ArrowTeck Services
reserves the right to revise its
policies at any time without
notice. Subscribers must adhere
to the policies and changes as
they are made.
DISPUTE RESOLUTION AND
GOVERNING LAW.
(for all accounts) This
agreement shall be governed by
and construed in accordance with
the laws of the City of New
Holstein, and to the extent such
courts have jurisdiction, by the
State of Wisconsin or the United
States District Courts located
in Wisconsin. The parties hereby
agree that the appropriate forum
for any disputes arising out of
this Agreement or the
transactions contemplated hereby
shall be the city courts of New
Holstein, the state courts of
the State of Wisconsin, and the
United States District Courts
located in Wisconsin, and the
parties hereby irrevocably
consent to the exclusive and
personal jurisdiction of such
courts.
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ArrowTeck
Services Privacy Notice:
This privacy notice
discloses the privacy
practices for
ArrowTeck Services -
www.ArrowTeck.com.
This privacy notice
applies solely to
information collected by
this web site. It will
notify you of the
following:
-
What personally
identifiable
information is
collected from you
through the web
site, how it is used
and with whom it may
be shared.
-
What choices are
available to you
regarding the use of
your data.
-
The security
procedures in place
to protect the
misuse of your
information.
-
How you can
correct any
inaccuracies in the
information.
Information
Collection, Use, and
Sharing
We are the sole owners
of the information
collected on this site.
We only have access
to/collect information
that you voluntarily
give us via email or
other direct contact
from you. We will not
sell or rent this
information to anyone.
We will use your
information to respond
to you, regarding the
reason you contacted us.
We will not share your
information with any
third party outside of
our organization, other
than as necessary to
fulfill your request,
e.g. to ship an order.
Unless you ask us not
to, we may contact you
via email in the future
to tell you about
specials, new products
or services, or changes
to this privacy policy.
Your Access to and
Control Over Information
You may opt out of any
future contacts from us
at any time. You can do
the following at any
time by contacting us
via the email address or
phone number given on
our website:
-
See what data we
have about you, if
any.
-
Change/correct
any data we have
about you.
-
Have us delete
any data we have
about you.
-
Express any
concern you have
about our use of
your data.
Security
We take precautions to
protect your
information. When you
submit sensitive
information via the
website, your
information is protected
both online and offline.
Wherever we collect
sensitive information
(such as credit card
data), that information
is encrypted and
transmitted to us in a
secure way. You can
verify this by looking
for a closed lock icon
at the bottom of your
web browser, or looking
for "https" at the
beginning of the address
of the web page.
While we use
encryption to protect
sensitive information
transmitted online, we
also protect your
information offline.
Only employees who need
the information to
perform a specific job
(for example, billing or
customer service) are
granted access to
personally identifiable
information. The
computers/servers in
which we store
personally identifiable
information are kept in
a secure environment.
Registration
In order to use this
website, a user must
first complete the
registration form.
During registration a
user is required to give
certain information
(such as name and email
address). This
information is used to
contact you about the
products/services on our
site in which you have
expressed interest. At
your option, you may
also provide demographic
information (such as
gender or age) about
yourself, but it is not
required.
Orders
We request information
from you on our order
form. To buy from us,
you must provide contact
information (like name
and shipping address)
and financial
information (like credit
card number, expiration
date). This information
is used for billing
purposes and to fill
your orders. If we have
trouble processing an
order, we'll use this
information to contact
you.
Cookies
We use "cookies" on this
site. A cookie is a
piece of data stored on
a site visitor's hard
drive to help us improve
your access to our site
and identify repeat
visitors to our site.
For instance, when we
use a cookie to identify
you, you would not have
to log in a password
more than once, thereby
saving time while on our
site. Cookies can also
enable us to track and
target the interests of
our users to enhance the
experience on our site.
Usage of a cookie is in
no way linked to any
personally identifiable
information on our site.
Links
This web site contains
links to other sites.
Please be aware that we
are not responsible for
the content or privacy
practices of such other
sites. We encourage our
users to be aware when
they leave our site and
to read the privacy
statements of any other
site that collects
personally identifiable
information.
If you feel that
we are not abiding by
this privacy policy, you
should contact us
immediately via
telephone at
920-898-9280 or
support@ArrowTeck.com.
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